Contact Us
Get in Touch
We’re Here to Help
Have a question about your order, a product, or anything else? Send us a message and we’ll usually get back to you within 24 hours.
Contact Details
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Email Support support@nuvixa.store
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Company GNZEY LTD — registered in England and Wales, Company No. 17307071
Registered office: Suite 10976, 5 Brayford Square, London E1 0SG
Registered office: Suite 10976, 5 Brayford Square, London E1 0SG
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Support By email, 7 days a week
⚡ We typically reply within 24 hours
Frequently Asked Questions
Where is my order?
Once your order ships, you’ll receive a tracking link by email. You can also track your order directly on our store.
How long does delivery take?
Standard UK delivery typically takes 5–11 business days. You’ll receive tracking updates throughout.
Can I return or exchange a product?
Yes — we offer hassle-free returns. Contact us within 14 days of receiving your order and we’ll sort it out.
My item arrived damaged — what do I do?
We’re sorry to hear that! Email us at support@nuvixa.store with a photo and your order number and we’ll make it right immediately.